Library

On This Page

• Report Primo & Alma OUTAGES
• Get immediate help with Primo, Alma, databases, ebooks, streaming videos and other eresources
• Report Non-emergency Primo, Alma, database ebook, streaming video and other eresource issues

Google Forms (Lanecc login required)

• Report hardware & Library incidents
• Library event/announcement checklist

Report Alma & Primo OUTAGES:

1. First responder: Linda Ackers 
2. Second responders: Linda Crook  | Raymond Bailey 
3. Other responders: Claire Dannenbaum  | Kari Teem 

If contacts are not available, check to see if ExLibris is aware of the issue

• status.exlibrisgroup.com 
  • Our servers: Primo NA00 and Alma NA01

If ExLibris is not aware of the issue, call or email ExLibris directly 

• Call (877) 445-5693 or
• Email 24X7hub@exlibrisgroup.com.
  Include:
  • Institution name: LANECC
  • Your name and phone number
  • Product or service that is effected: Alma and/or Primo
  • cc library staff 

Get Immediate Help:

• Alma: Linda Ackers  | Linda Crook  | Raymond Bailey 
• Primo: Linda Ackers | Claire Dannenbaum 
• Website: Linda Ackers | Kari Teem 
• Study Rooms: Linda Ackers | Kari Teem 
• Libguides: Linda Ackers or contact Springshare directly https://ask.springshare.com/ask
• Databases, ebooks, streaming video and other eresources:  Linda Ackers  & Linda Crook  (email both)
• Course reserves: Raymond Bailey  | Circulation Desk 

Report Non-emergency Issues: