Library

On This Page

• Report Primo & Alma OUTAGES
• Get immediate help with Primo, Alma, databases, ebooks, streaming videos and other eresources
• Report Non-emergency Primo, Alma, database ebook, streaming video and other eresource issues

Google Forms (Lanecc login required)

• Report hardware & Library incidents
• Library event/announcement checklist

Report Alma & Primo OUTAGES:

Phone:

1. First responder: Linda Ackers (541) 463-5640
2. Second responders: Linda Crook (541) 463-5130 | Raymond Bailey (541) 463-5356
3. Other responders: Claire Dannenbaum (541) 463-5357 | Kari Teem (541) 463-5770 

If contacts are not available, check to see if ExLibris is aware of the issue

• status.exlibrisgroup.com 
  • Our servers: Primo NA00 and Alma NA01

If ExLibris is not aware of the issue, call or email ExLibris directly 

• Call (877) 445-5693 or
• Email 24X7hub@exlibrisgroup.com.
  Include:
  • Institution name: LANECC
  • Your name and phone number
  • Product or service that is effected: Alma and/or Primo
  • cc library staff 

Get Immediate Help:

Call or email:

• Alma: Linda Ackers (541) 463-0500 | Linda Crook (541) 463-5130 | Raymond Bailey (541) 463-5356
• Primo: Linda Ackers: (541) 463-0500 | Claire Dannenbaum (541) 463-5357
• Website: Linda Ackers: (541) 463-0500 | Kari Teem (541) 463-5770
• Study Rooms: Linda Ackers: (541) 463-0500 | Kari Teem (541) 463-5770
• Libguides: Linda Ackers: (541) 463-0500 or contact Springshare directly https://ask.springshare.com/ask
• Databases, ebooks, streaming video and other eresources:  Linda Ackers (541) 463-0500 & Linda Crook (541) 463-5130 (email both)
• Course reserves: Raymond Bailey (541) 463-5356 | Circulation Desk (541) 463-5273 

Report Non-emergency Issues: